Urbanwiz
WeareHUMAN
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What we do

Operations,
handled.

Six interlocking practices.

Adopt one or run them all together. Same standards, same accountability, same senior ownership on every account.

Practices
06 · core
Adopted alone or together
Coverage
24×7
Across time zones
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Urbanwiz operations practice
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06 practices
01
CX
Customer Support
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02
EA
Virtual Assistance
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03
FP&A
Finance Process Outsourcing
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04
Ops
Back Office Operations
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05
ITSM
IT Helpdesk
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06
Auto
Process Automation
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Service · 01

Customer Support

24/7 omnichannel support staffed by career specialists — voice, chat, email and social.

01
Trained specialists
Career operators, not interchangeable seats.
02
Tiered escalation
T1 through T3 paths with senior ownership.
03
Weekly SLA reviews
Performance reviewed against agreed targets.
04
Transparent metrics
CSAT, AHT and FCR visible in your dashboard.
Service · 02

Virtual Assistance

Administrative leverage for founders, executives and growing teams.

01
Inbox & calendar
Daily ownership of communications and scheduling.
02
Research & vendors
Procurement and vendor management at pace.
03
CRM & documents
Pipeline hygiene and document preparation.
04
Senior assistants
Operators with five or more years experience.
Service · 03

Finance Process Outsourcing

Day-to-day finance operations handled with audit-grade discipline.

01
Bookkeeping & close
Accurate records and timely financial close.
02
AP & AR
Efficient management of payables and receivables.
03
Reconciliations
Clean, accurate reconciliations across accounts.
04
Reporting
Insightful reports for better decisions and control.
Service · 04

Back Office Operations

Data, documents and workflows handled quietly and accurately at scale.

01
Data operations
Entry, enrichment and migration at volume.
02
Document processing
Indexing and structured extraction.
03
Order & returns
Order operations and returns management.
04
Quality assurance
QA, audit support and exception handling.
Service · 05

IT Helpdesk

ITIL-aligned service desk operations with documented SLAs.

01
T1 & T2 support
Technical triage with clean ticket discipline.
02
Endpoint lifecycle
Provisioning, asset hygiene and offboarding.
03
Incident workflows
Incident, problem and change processes.
04
After-hours cover
Weekend and overnight coverage where needed.
Service · 06

Process Automation

Lightweight automation where it earns its keep — without the platform bloat.

01
Workflow mapping
Bottleneck analysis before tooling decisions.
02
Low-code integrations
Connecting the tools you already run.
03
Selective RPA
Used only where repetition justifies it.
04
Documented hand-off
Returned to your team with full documentation.

Readytobuildbetteroperations?

Whether you're scaling your first team or optimising an established business, Urbanwiz builds efficient operations powered by great people and proven processes.

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